Who is MIAA?
Corporate Profile
The Mortgage Industry Association of Australia (MIAA) is the peak body for Australia's residential and commercial mortgage industry. Established in
1982, the MIAA works closely with the financial services sector, the Federal Government, and all State Governments, to set the direction and standard for Australia's mortgage industry.
With membership ranging from small organisations to international banks, the MIAA seeks to provide infrastructure and back-up support to assist industry
participants in achieving their common goals. In so doing, the MIAA seeks to raise the industry profile, foster high standards, and ethical growth and development of the industry. The MIAA deals with industry issues on behalf
of its members - providing a united voice where and when required. The MIAA is also the backstop for borrower concerns, with all MIAA members belonging to
an independent dispute resolution scheme or service, such as the Mortgage Industry Ombudsmen Service.
Members of the MIAA include mortgage managers, mortgage brokers, mortgage marketers, banks, credit unions, building societies, legal firms, mortgage insurers, trustees, fund managers, valuers, and real estate related
industries.
All members are bound by a strict code of ethics to ensure the highest levels of service, integrity and professionalism.
Mission
As the peak industry body, the mission of the Mortgage Industry Association of Australia (MIAA) is to ensure the orderly and ethical working of the mortgage industry in Australia.
Key Objectives
To be the recognised authority in Australia on all aspects of the mortgage industry.
To maintain quality standards within the industry.
To offer training for members and their staff.
To support the development & range of mortgage products available to the public.
To embrace best practice customer services.
To develop the mortgage industry in Australia.
To elevate the role of mortgage intermediaries to a Profession.
What is the COSL
About the Credit Ombudsman Service
The Credit Ombudsman Service (“COSL”) has been established by Credit Ombudsman Services Limited (“the Company”) as an External Dispute Resolution Scheme providing to Consumers an alternative to legal proceedings for the resolution of disputes with Members of the Company
(“Members”).
Who is Credit Ombudsman Service Limited?
This is an incorporated company. The Members of the Company are individuals and companies that operate in the Mortgage Industry who agree to be bound by the MIOS Rules and the Code of Practice of the Mortgage Industry Association of Australia (“MIAA Code of Practice”).
The Company has a board of directors which comprises:
an independent Chairman, and
an equal number of representatives of Consumers and representatives of Members of the MIAA.
What are the main objectives of the Company?
The main objectives of the Company are to:
act as the primary dispute resolution body for the Mortgage Industry, and
to actively facilitate the resolution of disputes concerning all aspects of the provision of credit and associated services to Consumers by Members.
Who are the Members of the Company?
The Members of the Company are those Members of MIAA who are required by the MIAA’s Constitution to be Members of the Company.
Who is Professional Investment Services
About Professional Investment Services
Professional Investment Services, an Australian Financial Services Licence holder, has one of the largest networks of accountants, financial planners and life insurance brokers in Australia.
Professional Investment Services offers a broad range of financial and business development services that are backed by our ongoing support and expertise. Our size, skills and success enable us to offer first class, personal services
in financial planning, wealth creation and wealth preservation strategies, while at the same time assuring that we are a progressive company in the ever-evolving financial services profession.
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